Statute

I. GENERAL INFORMATION

1. The Regulations you have in front of you define the terms and conditions of operation of the www.unitednude.pl store as well as the rights and obligations of our Customers.

2. The administrator of personal data on the store's website is BALTAZ sp. z o. o. with its registered office in Gdańsk, ul. Nowiec 70, 80-293 Gdańsk. Tax Identification Number (NIP): 9571115965

3. Correspondence address where the office is located (this is where we collect and send parcels!):

BALTAZ sp.zoo

Kosciuszki Street 7/9

80-451 Gdansk

E-mail: info@baltaz.pl

No. Tel.: +48 601 543 999

II. SHOPPING

1. The shoes we sell are original and have never been worn! You can be sure you're getting a brand new pair.

2. The store accepts orders 24 hours a day, 7 days a week (but employees are available from Monday to Friday between 8:00 a.m. and 4:00 p.m., keep that in mind!).

3. You can only place an order online at www.unitednude.pl . If you need any help with the ordering process, please contact us! We'll explain what to click where.

4. Your order confirmation is an email containing your order number. Didn't receive it? Give us a call! Technology can be tricky sometimes, but we'll save the day.

5. Prices on the website include VAT.

6. You can shop with us in the following currency: PLN

7. We have not hidden any additional fees in the product price.

8. Prices, like everyone else, are subject to change over time. We reserve the right to defend our freedom in this matter. This does not, of course, apply to the prices displayed in the order confirmation you receive from us if you place an order and we confirm there are no issues with its fulfillment.

III. ORDERING PROCESS

Already have the product in your cart? Find out what awaits you next:

1. As a customer, you agree to provide truthful information when completing the form. After all, you wouldn't want your product to mysteriously disappear, would you?

2. Checking consent to data processing is mandatory.

3. Consenting to receive the newsletter is voluntary. But do you really want to miss out on another promotion?

4. At this stage, you also have the option to create an account. This way, you can save your data and simply click through to subsequent orders. We can always delete your account at your request, leaving no trace behind.

IV. SHIPPING

1. We send parcels via GLS courier or InPost parcel lockers.

2. At the stage of selecting shipping, its price appears and is not negotiable.

3. If your order is over 200 PLN, shipping is free! Maybe you should consider this?

4. Free delivery does not apply to cash on delivery shipments.

5. In exceptional cases, we may refuse to send a cash on delivery shipment.

6. We ship packages within two business days, Monday through Friday, unless there is a public holiday. In such cases, you may have to wait a little longer.

7. From the moment the package is shipped, the courier has 48 hours to deliver your shoes. However, it usually takes 24 hours.

8. Parcels are delivered on weekdays only. If we ship your package on Friday, unfortunately, the waiting time will be extended by the weekend.

9. Pay attention to the phone number you provide. This is where the courier can call to arrange delivery details, so it better be correct!

10. All shipments include a receipt or invoice and a returns/exchange form. If you're missing something, let us know! We'll send everything via email.

V. PAYMENT

1. Your options are as follows:

• Przelewy24 - you can use this payment by choosing card payment or Przelewy24. In this case, your payment will also appear with us immediately.

• Traditional bank transfer - an option for the patient and meticulous. Payment must be made within 7 days of placing the order and the order number must be entered in the transfer title. PLEASE NOTE: This payment method is not subject to automatic confirmation. Such an order will remain in the "waiting for payment by bank transfer" status until it changes to "shipped." Payment details can be found at the very end of these terms and conditions.

• Cash on delivery - pay the courier upon delivery. Please note that this option is more expensive and does not include free shipping!

2. We include proof of purchase with every order – for Polish customers, this is the default receipt. If you would like a VAT invoice, please contact us immediately after placing your order with your full invoice information!

3. Orders not paid within 7 days of the order date will be canceled. If you know you won't be able to meet the deadline, please let us know!

VI. PACKAGE

1. The obvious one is the shoes. You'll learn what to do if they don't arrive in the condition you expected in the RETURNS AND EXCHANGES section.

2. We'll repeat ourselves, but it's worth emphasizing: every order includes your proof of purchase, whether it's an invoice or receipt. However, if you need an invoice, please let us know immediately after placing your order. Otherwise, your chance will be lost!

3. This large white card with writing is the returns and exchange form, your ace up your sleeve if something is wrong.

4. Remember to inspect your product upon receipt! If something is wrong, please let us know immediately. We won't ask too many questions (only those absolutely necessary) and will collect the faulty product from you. If stock allows, we'll replace it with a new one. However, if the shelves are empty, we'll refund the full order value.

VII. FORCE MAJEURE

1. Sometimes we're unable to fulfill your order. The factory, supplier, transportation, technology, or oversight can get in the way.

2. But don't worry - depending on the situation, we will offer you the following solutions:

• Extended waiting time: If you care about the product more than time, you can simply wait.

• Partial Fulfillment: If your order includes more than one product, you may receive part of it.

• Modifying your order: We don't have your product, but maybe you like something else? You can choose a different product, including a surcharge for the more expensive product or a partial refund for the less expensive product.

• Cancellation: If you decide that none of the above options suit you, you may decide to cancel your order.

3. If you experience any inconvenience during the purchasing process, please contact us! We are the last to leave our customers alone. We will work with you to resolve any issues you may encounter.

VIII. RETURNS AND EXCHANGES

1. Need time to think? We're giving you 30 days to decide if you want to keep the product.

2. There's one caveat, of course: the shoes must be absolutely new and unused. Any sign of wear will ruin any chance of being put back on sale.

3. Please return the products in their original packaging.

4. Remember to attach proof of purchase (receipt, invoice or email confirming the order).

5. You must also include a return or exchange form. You'll find it on a single sheet in your order. Complete either the RETURN or EXCHANGE page and return your items with confidence that we'll know what you need from us.

6. You are free to choose which postal or courier service you wish to use to return your parcel to us. However, this option also comes with a certain obligation – the cost of sending the parcel to us is your responsibility.

7. Unless you use the website https://szybkiezwroty.pl/ , search for unitednude.pl on the list, and send the package following the instructions. This option is completely free for you! You can use it for both returns and exchanges.

8. Shipped? Great. We'll be picking up your package soon, and we have 14 days from receipt to make a decision on your case.

9. If you haven't heard from us, this is good news! Feel free to refresh your bank account or check for a new package. However, if your return or exchange is rejected, we will let you know.

10. If you're exchanging a product, we'll send you a new pair the first time at our expense. However, make sure your shoes fit properly, as any subsequent exchanges will be your responsibility!

11. In the event of a refund, the funds will be returned to your account using the same method used to deposit them. PayPal, Przelewy24, bank transfer – whatever you choose, your payment will know its way home.

12. Psst... If you're not sure whether you'll keep the product, pay through one of the online payment services. Something tells us that's the fastest way to get your money back.

13. Oh, and under no circumstances send us anything cash on delivery! We won't pay for such a package, it will return to you - it's not worth the effort.

IX. COMPLAINT

1. We guarantee that the goods comply with the contract and that you can file a complaint about the shoes. You can confidently file a complaint about shoes that clearly did not fulfill their purpose, for example by losing the sole.

2. To file a complaint, pack the damaged items in any box, attach the complaint form and proof of purchase, and send them back to our address. Unless you use the website https://szybkiezwroty.pl/ , search for unitednude.pl, and send the package following the instructions. This option is completely free for you!

3. You will receive information about the decision regarding your complaint within 14 days.

4. We do not accept complaints via email or phone! We can help and advise you this way, but the complaints process will only begin once we receive your shoes.

5. We won't hide anything from you - as soon as the appraiser determines what he needs to determine, you will be informed about the further procedure.

6. Unfortunately, we won't accept everything you send us as a complaint. Here are a few things that may result in your complaint being rejected:

• Damage resulting from lack of or improper maintenance: spare no effort to care for your shoes, they will thank you for it in an emergency!

• Damage resulting from improper use: Do you like to tie your shoes in unusual ways? Wrap your shoelaces around your ankle? Great, creativity is key! But remember, no matter what you come up with, our expert will be able to tell if it could have contributed to the damage.

• Mechanical damage: scratches, abrasions… anything can happen in everyday use. We know this, and you know it, so let's just assume that's how it is. We don't accept complaints for damage caused by external factors such as stones, branches, or friends at a concert.

• Discoloration resulting from improper maintenance/use/cleaning: everyone can see the shoe for what it is. If it changes color in any way other than from dirt, unfortunately, there is no chance of moving on to the next step.

• Damage resulting from natural wear and tear of footwear: such as the sole wearing out over time or creases appearing. Materials work, and it's no one's fault!

• Complaints about undamaged footwear based on abrasions or other foot damage: Every shoe is different, just like every foot is different. Although we sell high-quality products, we cannot guarantee that they will be perfect for you. We are sorry if a product purchased from us causes harm to our customers, but complaints concern product defects, not the fit, size, material, or style. If you feel something is wrong after purchasing, simply use the return or exchange option!

• Sending us dirty or wet shoes: We will not be concerned about any typical signs of wear and tear, but we will definitely return shoes that have just come back from a walk in the rainforest.

As with returns and exchanges, in the event of a refund, the money will be returned to your account via the same method used to deposit it. Whatever you choose, your payment will know its way home.

If you have any questions regarding complaints, please contact us at: info@baltaz.pl

X. LEGAL PROVISIONS

1. In matters not specified here, the Civil Code and the provisions of the Consumer Rights Act apply.

2. Pursuant to the new paragraphs 2 and 3 of Article 4 of the Act on Information on Prices of Goods and Services.

2) In each case of information about a reduction in the price of a product or service, in addition to the information about the reduced price, information about the lowest price of that product or service that was valid in the period of 30 days before the introduction of the reduction shall also be displayed.

3) If a given product or service is offered for sale for a period shorter than 30 days, in addition to the information on the reduced price, information on the lowest price of that product or service that was valid in the period from the date of commencement of offering that product or service for sale until the date of introduction of the reduction shall also be displayed.

3. As promised, below are the details for payment by traditional bank transfer:

BALTAZ SP. Z OO

70 Nowiec Street
80-293 Gdansk
Santander Bank: 96109010980000000142853918

BALTAZ SP. Z OO

KRS: 0000786420

Tax Identification Number: 9571115965

REGON: 383395639

1. The Regulations are effective from December 1, 2025.
2. We reserve the right to make changes to the regulations and ensure that these actions will not affect orders placed before the changes are introduced.